To whom it may concern,
I have had a Vodafone (formerly Hutch) connection 9830265234 since the year 2001. I have been in the United States for the past 15 months and before coming to the US, I made my connection into the lifetime connection by paying the requisite amount of money and was told that this number would remain mine irrespective of usage. Indeed, that’s what the word LIFETIME means. Some months ago when I tried calling this number from the US, the Vodafone automated voice message told me that my number was suspended temporarily. Upon contacting Vodafone I was told about some strange rule that I needed to recharge and use Rs. 200 of talktime every 6 months to be able to retain my number. Note that no such rule was pointed out to me when I made my connection a lifetime one. So I decided to take up matters with authorities upon my visit to India to reclaim my number. I even instructed one of my friends to recharge my connection via e-charge for Rs. 200.
Today when I called my own number again, to my dismay someone else picked up the phone and I realized my number had already been given away to someone else. Now my questions for Vodafone are:
1. Is it fair business practice on the part of you guys to take away someone else’s connection which was made lifetime and duly paid for?
2. What do I have to do to get my connection back?
3. Is it Vodafone’s policy to swindle customers like this?
4. Why was I not informed about my number being given away to someone else? Who takes responsibility if that number is misused by the current owner? What if that person is a terrorist? Do I have a guarantee that I won’t be involved in the fiasco that arises thereafter?
5. What does a person have to do so that his number remains his even if he cannot regularly use the number?
6. Does this mean that every time I visit India I need to take a new number? Don’t you guys find that ridiculous?
Now my demands:
1. First, tender an apology to me directly via email at firstname.lastname@example.org
2. Refund the recharge money that the connection had.
3. FAILING OPTION 2, return my number to me with the money in it intact.
4. Admit that your policies are made to cheat customers out of their money,
Failing any of the above, I will not hesitate to take this up with the consumer court. I will also put Vodafone’s shoddy policies and mismanagement on my blog site (www.avimanyu.blogspot.com), and make sure that every leading Calcutta newspaper carries the story about what you did. Trust me, I have the contacts to ensure this.
I hope, for a change, Vodafone will be responsible about owning up to its lack of customer allegiance and that you will be able to solve these issues. Don’t give me the usual nonsensical customer service replies such as “it is our policy” and similar stuff. I want concrete action to be taken. Either refund my money or return my connection plus write me an apology for the harassment caused. Or, get ready for some BAD PUBLICITY.
United States of America